FAQs
OneWizard SaaS & Consultancy
Frequently Asked Questions:
Can we obtain a Service Level Agreement (SLA) for OneWizard?
Yes, we offer a range of SLA tiers designed to support your business continuity and availability requirements. Our SLAs are tailored to provide dependable service levels that align with your operational priorities. For more details on how our SLA options can meet your specific needs, please get in touch with our team.
Can we use only one or two modules of OneWizard, or do we have to adopt the full suite?
Absolutely, you can select specific modules as needed. Our platform is designed for flexibility, allowing you to start with one module, such as CRM, and expand over time as your needs grow.
Do you offer consultancy and training?
Yes, we provide both virtual and on-site training to help your team transition smoothly. Our customer success team can work with you to ensure seamless adoption and effective use of the platform.
Is further customisation and bespoke changes possible?
OneWizard is highly customizable out of the box, and we continue to enhance the platform based on customer feedback. While we strive to meet all requirements, some custom requests may vary depending on technical feasibility.
Can we integrate OneWizard with our existing systems?
Yes, OneWizard supports integration with a range of third-party systems, including ERP solutions like SAP, Sage, Dynamics and many more. Contact us to discuss specific integration needs.
How can we migrate our existing data and processes to OneWizard?
During the demo and consultation phase, we assess your current setup and outline how to best incorporate your existing data and workflows into OneWizard.
